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Frequently Questions

General Question

How Long Before You Ship My Order?

We try and ship ASAP. If we have the items in stock we will try and ship same or next day. If the item is being restocked, it might take a few days for us to receive and send back out.

What payment Options Do You Take?

We take Visa, MC, Discover, Amex, Wire  Transfer, Cash App, Venmo, Zelle, BTC, USDC

If you don’t see your payment option there , please email support @ GetMasks.com

Whats the Return Policy?

Please view our return policy here

Where Does My Order Ship From?

USA orders will ship from Hollywood, Florida. Intl orders will ship DHL from or factory overseas.

How Do I Cancel A Order?

If your order has not shipped yet, please contact support @ GetMasks.com and open a ticket asking to cancel the order.

If your order shipped, you will need to get a RMA # from our support team and then ship the product back. Only orders that are unopened can be returned due to the nature of the products.

Please see our return policy for more details.

What Countries Do You Ship To?

We ship worldwide except sanctioned countries by USA

Are KN95 or N95 Mask Cleanable?

No they are meant to be worn for a short period of time and then discarded carefully without touching the front.

Whats the Difference Between KN95 and N95 Mask?

KN95 are civilian grade masks that are not sterile. They come with CE and FDA approval but are not meant for surgical or medical hospital use. N95 are sterile medical grade masks with class 1 FDA certifications as well as CE.

Do You Offer Bulk Discount or Wholesale Pricing

Yes, we can handle orders > 500K units and if yoru interested in a bulk purchase, please contact sales @ getmasks.com to get pricing and details.

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